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WE DON'T CONVERT FREE MODELS. We can convert a 3D model to the following formats: max (all versions), 3ds, fbx, obj, mb, lwo, dwf, dwg, dxf, c4d, 3dm, x, xsi. Please note that the converted model's quality might differ from that of the original one.

You must buy the model before requesting its conversion to a different format. Please remember to provide the link to the model.

If you have an uploading problem, please try doing the following:

Check if the Flash plugin is installed and enabled in your Web browser.
Enable JavaScript in your browser.
Clean the cache of your browser
Update your browser to the latest version.

This Web site is fully compatible with the following browsers: FireFox 2 and 3; Opera 9; Internet Explorer 6 and 7; Safari; and Chrome.

To download the model that you purchased, please go to the Downloads page.

If you have a problem such as corrupted or missing files in Zip archives, we recommend trying to extract the files using WinAce.

Please avoid using any file-downloading software or download accelerators.

If you have any problems with the item that you purchased, you can contact its author directly via the Send Message panel.

You can find that panel on the author's Profile page.

If the item/file appears corrupted, please contact Admin.

We pay our sellers once a month, between the 10th and the 15th day of the month, for the sales made in the previous month. For example, you may be paid on April 15th for all the sales you generated in March.

Your money is sent to you via the payment system specified by you. For more information on rates, fees, etc. please see the FAQ.

You can buy a model using PayPal or a credit card.

To avoid fraud, we verify each order manually, which usually takes 1 to 3 hours. As soon as your order is cleared by our Anti-Fraud Dept., you can download the item on the My Downloads page.

Please note that buyers with Trusty badges can download models almost immediately, one minute after the payment order is executed. You can find more information on the Trusty badge in the FAQ.

Please tell us about any bugs or errors at the Web site, and we will try to fix them.

If you have found some stolen models or think that someone has infringed a copyright, please submit the following to us:

-A link to the Item sold at 3DExport
-A link to the Original Work

We will take care of the problem.

Please feel free to send any suggestions to us. Thanks for your help!

Please describe the reason of removing your account. Your request will be done during 1-2 days. Note: This action cannot be undone!

If you didn't receive a verification letter, please check your SPAM folder or try to re-send it through our website. Anyway, we can activate your account manually.

Please describe the problem in detail, if possible, and include all the relevant links, if any. If you have any questions, please read our FAQ first.

Quick tip!:

Please note: Our Support Dept. works 7 days a week, 24 hours a day. Support tickets are generally responded to within 7 hours; however, it may take more time to process tickets in complicated cases.

FAQ

Do you provide Money Back Guarantee?

Yes, we do. If you purchased a product and found some error in the renders or description, we'll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 24 hours from downloading the item. Read more conditions here

Refund Details

We will need to know details about the problems that you are having. Please tell us if:

- The files are malfunctioning or corrupt, or,
- The files are not what the item description claims.

Please explain these issues in detail (error messages, screenshots, etc). We will then ask one of our moderators to look over the file and will get back to you with the next steps. This process also allows us to identify and fix any problems the file/description may have.

Why I can`t buy items via my free email account?

We block any free email accounts because a lot of fraudsters use free emails for fraud payments. We care about our sellers and try to protect them by any possible ways. But if you want make purchase via free email, you can contact with our Support Dept. and ask to add you into our white list of emails. Sorry for the inconvenience.

Can I start selling my products if I do not have a Paypal account and cannot use Payoneer or WebMoney, etc., either?

Yes, you can. In this case, you should select the following payment method: Money on Hold. However, please note that we cannot send you the money until we receive your Paypal, Payoneer, WebMoney or other payment account details.